Unified Communications
Introducing the best, easiest, and most cost-effective way for your business to leverage the power of Unified Communications as a Service
Our Unified Communications powers businesses of all sizes
Collaboration solutions empower your business to adapt to rapidly changing workplace demands and remote workforces.
Make collaboration effortless
Traditional telephone systems are on their way out. More organisations than ever are switching to the cloud for their unified communications solutions.
But this isn’t just about swapping the old for the new. Since March 2020, new ways of working have been shown to significantly increase employee productivity, employee satisfaction and customer satisfaction.
Our software-based solutions allow employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose, including softphone, video, messaging, and group conferencing.
Help your people thrive in a hybrid working world
Moving your communication technology to the cloud will empower your people to be more productive and collaborate better at home, in the office or wherever they happen to be, which in turn will allow them to serve your customers in a more consistent and personal way.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, compliance should follow the employee wherever they undertake their work.
Our compliance call recording and analytics platform provides automatic voice and screen capture, AI-powered analytics, long-term immutable storage, and payment platform integration, providing the ultimate telephony compliance suite for hybrid or remote working environments.
Market Leading
Market Leading
Telcom Unified Communications is a market-leading hosted telephony platform, delivering the full suite of features, integrations, and fully supported hardware to mobilise your workforce in an affordable, efficient way.
The perfect communication solution
Modern working
Designed for office, home, and hybrid working environments.
We support all the leading desk phone manufacturers and our free app allows employees to use their communications channels anywhere, on desktop or mobile.
Modern working
Designed for office, home, and hybrid working environments.
We support all the leading desk phone manufacturers and our free app allows employees to use their communications channels anywhere, on desktop or mobile.
Network resilience
The platform runs from multiple, geographically redundant, UK data centres.
The primary data centre is London Volta, offering industry-leading resilience for connectivity, power and cooling, and is a co-location centre of choice in the heart of the City.
Industry-leading features
Prepare for switchover
Prepare for switchover
BT have announced they will be switching off their PSTN and ISDN lines in 2025 effectively turning off traditional phone lines and switching to faster, clearer IP technologies instead.
More companies are embracing an all-digital model, moving their communications to the cloud, making calls over the internet and embracing video conferencing. We understand that you might be anxious that switching from ISDN to VoIP may cost more money and hassle, but this couldn’t be further from the truth.
VoIP provides businesses with more flexibility than they’ve ever had before, ticking all the boxes by allowing users to be added through an online portal, connecting mobile phones to business lines, and encouraging seamless team collaboration.
Most of all, VoIP reduces the upfront and monthly costs businesses once had to shell out to have traditional phone lines.
Get in touch with one of our VoIP experts today, and discover how you can prepare for switchover today and get ahead of the game.
Plans & Pricing
- Handset Included
- Mobile App
- 500 free UK landline minutes
- 500 free UK mobile minutes
- Auto attendant and ring groups
- 90 day call recording & cloud storage
- Software Only
- Desktop and Mobile Apps
- 2000 free UK landline minutes
- 2000 free UK mobile minutes
- Auto attendant, ring groups, time of day and all system features
- 90 day call recording & cloud storage
- Microsoft Teams & CRM Integration
- Handset Included
- Desktop and Mobile Apps
- 2000 free UK landline minutes
- 2000 free UK mobile minutes
- Auto attendant, ring groups, time of day and all system features
- 90 day call recording & cloud storage
- Microsoft Teams & CRM Integration
Advantages of Telcom’s Unified Communications
Talk your customers’ language
Join up multiple voice and collaboration technologies to create a faster, more convenient, more consistent customer experience.
Give your people what they want
Fulfil their evolving technology needs and give them the workplace experience they’ve come to expect, empowering them to serve your customers better.
Future-proof your organisation
Pave the way for the easy adoption and integration of new cloud-based communication and collaboration tools, so you’re ready to act fast on any future opportunities.
Blossom is a social media marketing agency based in Department Bonded Warehouse, one of our Preconnect buildings in Manchester. They specialise in visual and storytelling content, and need super fast, reliable internet so they can share as they shoot.
Get a tailored UC solution
Unified Communications is perfect with
Make calls within Teams without the need to click-out to other consoles, with your service underpinned by our versatile, secure, and resilient Unified Communications platform.
Contact Centre UC provides enhanced management tools and reporting that offer contact centre supervisors valuable insights into performance that inform activity, and empower agents to provide the best possible support to customers.
Dedicated leased-lines you can build your business on, managed & monitored 24/7. The perfect solution for a fast growing, bandwidth-hungry business.