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Common Questions and Answers
What is Telcom offering?
What does shared mean?
What is Telcom Unity?
What is a gigabit?
What is a leased line?
Can I call Telcom to get help?
How do I get Telcom for my business?
What is the difference between Megabit (Mbit) and MegaByte (MByte)?
What is a Gigablock?
How do I know if my Gigablock is qualified?
My address is not found on your website. What should I do?
What is a Telcom shared line?
Are there any data caps on my internet connection?
Do you offer a telephone service?
What is Telcom Priority?
If I need to change my appointment time, what do I do?
How do I schedule my installation?
What willl happen during installation?
Which devices will be installed with Telcom? What is included and what is additional?
Accounts & Billing
I already have Telcom installed. How do I cancel?
How do I change my plan?
How and when will I be billed
What payment options do I have?
Will I receive a paper bill?
Will you suspend my service if I don't pay?
Where can I find more information about Telcom Unity?
Where are the hidden costs? What's the fine print?
What if I sell my house?
Do I own this equipment? Do I need to return it if I cancel service?
Help me understand the basics of your subscriber terms.
What are the warranties on the devices? Is there a replacement cost? What should I do if it breaks?
My landlord already signed my property up for fibre. Do I need to do anything?
I own a property that is currently under an existing contract. What should I do now?
I am the property owner for a MTU. How do I bring Telcom Fiber to our building?
How does Telcom select which sites receive free public wifi?
What is the cost to become a member of Telcom Unity?
Is Telcom Unity available in my area?
What is a VoIP phone service?
Does my old phone work with VoIP?
Can I keep my old number when moving to VoIP?
Dedicated Internet Access
Business VoIP phones
Landlord & Property Services
Private Rental Sector
Connect Westminster Vouchers
Gigabit Broadband Voucher Scheme Postcode Checker
Service Level Agreement
Frequently asked Questions
Carbon Reduction Plan
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